These general conditions of sale are established between Artpixe and any natural person wishing to make a purchase via the".

These conditions are aimed at consumers and govern all sales concluded from the merchant site called Artpixe.

The Customer is clearly informed and acknowledges that the Site is intended for consumers and that professionals must contact the Company's sales department to benefit from separate contractual conditions. The Customer can contact the Company's sales department by email at the following address:

  1. Object

These general conditions of sale aim to define the contractual provisions between the Company and the Customer as well as the conditions applicable to any purchase made via the Site. The acquisition of a product on the Site implies unreserved acceptance by the Customer of these general conditions of sale.

The Company reserves the right to modify these general conditions of sale at any time and without notice. Thus, the applicable conditions will be those in force on the date of the order by the Customer.

  1. Characteristics of the products offered for sale

The Company undertakes to provide the essential characteristics of the products offered for sale.

The Customer undertakes to read this information carefully before placing an order on the Site.

The products on sale are described and presented with the greatest possible accuracy. In the event of an error or omission in this presentation, the Company cannot be held liable. The photographs and texts illustrating the products are indicative and not contractual. The Company reserves the right to modify its catalog without notice.

The products are offered for sale while stocks last. The unavailability of a product is generally indicated on the relevant product page. In the event of an error regarding the availability of an ordered product, Artpixe will inform the Customer by email as soon as possible. Artpixe will then offer the Client:

  • Or to ship all the products in the order at the same time as soon as the out of stock products are available again.
  • Either ship the out-of-stock product alone as soon as it becomes available.
  • Or to cancel the order for unavailable products. The Customer will obtain a full refund of the sums paid for unavailable products no later than thirty (30) days from payment.

The products for sale on the Site are only available for delivery to the following territories: Metropolitan France, Belgium, Germany, Ireland, Portugal, Italy.

For any delivery request outside these territories, the Customer may contact the Company's sales department by email at the following address:

  1. Prices

The prices displayed in the Site catalog are prices including all taxes (TTC) in euros (€), taking into account the value added tax (VAT) applicable on the day of the order. Any change in rate may be reflected in the price of the items. The Company reserves the right to modify its prices at any time, it being understood that the price displayed on the day of the order is the only one applicable to the Customer. Prices shown include order processing fees.

Product prices are exclusive of delivery costs.

The amount of shipping costs is specified on the Site before validation of the order.

  1. Orders

To purchase a product on the site, the Customer must be at least eighteen (18) years old and have legal capacity or, if he is a minor, be able to provide proof of the agreement of his legal representatives. .

The Client must provide information allowing their identification by completing the form available on Artpixe. The sign (*) indicates the mandatory fields that must be completed for the Customer's order to be processed by the Company.

The information provided by the Customer when placing an order must be complete, accurate and up to date. In the event of an error in the wording of the contact details, the Company cannot be held responsible for the impossibility of delivering the package. The Company reserves the right to ask the Customer to confirm, by any appropriate means, their identity and the information communicated.

4.1 Order process

Product orders are placed directly on Artpixe.

To place an order, the Customer must follow the steps described below:

  • Choice of options, import of the image and addition to cart;

  • Cart validation;

  • Information of delivery details;

  • Choice of delivery method;

  • Choice of payment method;

  • Acknowledgment and acceptance of these general conditions of sale by checking the corresponding box;

  • Payment validation.

4.2 Selection of items and addition to basket

The Customer will be able to choose the desired items by clicking on those that interest them, and specifying the desired characteristics and quantities. After selection, the item is added to the Customer's basket. The latter can continue to add other items to their basket according to their needs.

4.3 Cart confirmation

After selecting the items and adding them to the basket, the Customer must click on the basket to verify that the order is correct.

Once the basket has been validated by clicking on "PROCEED TO CHECKOUT" or "Pay with PAYPAL", an order summary will be displayed with details of the price, applicable taxes and, where applicable, delivery costs.

4.4 Entering delivery information

The Customer will be asked to provide the necessary information for identification and shipping.

He will then be able to choose the proposed delivery method and provide information relating to his payment method.

4.5 Payment and acceptance of the general conditions of sale

The Customer must check the content of his order (quantity, characteristics of the items, billing address, means of payment and price) before validating it.

He can then proceed to payment for the items by validating the order.

For some special requests, such as adding large items, additional charges may apply. If this is the case, the Customer will be informed by email of the additional amount to be paid.

4.6 Confirmation and receipt of the order

Once all steps have been completed, a confirmation page will be displayed on the Site to acknowledge receipt of the order. A copy of the confirmation will be sent by email to the Customer, provided that the email address provided is correct. does not send order confirmation by post or fax.

4.7 Invoicing

During the order procedure, the Customer must enter the necessary information for invoicing (fields marked with an (*) are mandatory for the order to be processed by

Neither the online order form nor the acknowledgment of receipt sent by email constitutes an invoice. On request, will send the invoice relating to the order by email, provided that the email address provided is correct.

  1. Payment Methods

The Customer can pay for their items online on the Site via:

  • Bank card
  • Paypal

The Client assures that he has all the necessary authorizations to use the chosen payment method. will take all necessary measures to ensure the security and confidentiality of data transmitted online during payment on the Site.

In the event of payment by credit card, the Customer's account will be debited upon validation of the order on the Site.

If for any reason whatsoever, opposition, refusal or other, the transmission of the payment due by the Customer proves impossible, the order will be canceled and the sale automatically terminated.

  1. Shipping and Delivery Times

Delivery of digital portraits takes place by transmission to the customer's email address, provided when ordering.

For physical portraits, delivery is made to the address mentioned in the delivery information provided by the Customer. It is imperative that the Client ensures the accuracy and completeness of the information transmitted to via the site, the company cannot be held responsible for losses or delays due to errors or complications linked to the carrier.

Shipping costs are determined according to the delivery option chosen. They will be the responsibility of the Customer, in addition to the price of the products.

The deadlines mentioned are indicative and we inform you that possible delays may occur on the carrier's side, beyond our control.

The Customer has thirty (30) working days from the date of dispatch to notify by email to the address: non-receipt of the order. Beyond this period, no cancellation of sale will be accepted. Any anomaly noted (missing item, damaged package, broken item, etc.) must be reported within three days of receipt. It is the Customer's responsibility to check the condition of the items upon delivery. In the event of defective products, the Customer is requested to provide images (photographs) as proof of the defects noted.

After confirmation by Artpixe of a defect, we will either reimburse (partial or total depending on the seriousness of the defect) or replace the item.

If delivery is confirmed by the carrier's package tracking but the Customer has not received their package, they must send a complaint to the carrier. Artpixe cannot be held responsible and no compensation or reshipment will be possible.

For orders outside mainland France and Belgium, customs fees or other local taxes (local VAT, customs tax, import duties, etc.) may apply. These costs are the sole responsibility of the customer and are his responsibility, both for declarations and payments to the competent authorities.

  1. Guarantees and Liability

7.1 Warranty of Conformity

According to articles L.217-4 and L.217-5 of the Consumer Code, Artpixe is required to provide products that comply with the contract, without defects of conformity upon delivery.

The conformity of the product implies that it is suitable for the usual use of a similar product and that it corresponds to the description given on the site. In the event of a lack of conformity, the Customer may request an exchange of the product. If the exchange is not possible, Artpixe undertakes to reimburse the price of the product within thirty (30) days following receipt of the non-compliant product.

7.2 Warranty of Hidden Defects

Artpixe offers a guarantee against hidden defects rendering the product unfit for the intended use, in accordance with article 1641 of the Civil Code. The Customer can obtain a refund by proving the existence of a hidden defect and returning the product.

7.3 Responsibility

Artpixe cannot be held liable in the event of failure or poor execution of the Client's contractual obligations, in particular when entering their order. Our liability also does not cover damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, etc.

  1. Claims

Complaints must be sent in writing to the email address:

  1. Modification of the General Conditions of Sale

Artpixe reserves the right to modify these general conditions of sale at any time. The General Terms and Conditions in force at the time of the order will be applied.

Last update of the General Terms and Conditions: 10/10/2023.

  1. Various Provisions

If a stipulation of these General Terms and Conditions is deemed void, it will be deemed unwritten without affecting the validity of the other provisions.

Any tolerance or waiver by one of the parties in the application of the commitments cannot constitute a modification of the General Terms and Conditions, nor generate any right whatsoever.

  1. Personal Data

Artpixe collects personal data on the site, in particular via cookies for anonymous visit statistics.

Customers can deactivate cookies via their browser settings.

The information collected is necessary for the management of orders and commercial relations. They may be transmitted to partners contributing to the execution of services and orders.

In accordance with law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, as modified by law 2016-41 of January 26, 2016, the Customer benefits from a right of access, rectification, opposition (for legitimate reasons) and deletion of personal data. He can exercise this right by sending an email to the address:

12. Applicable law, competent jurisdiction and mediation

These general conditions of sale as well as the relations between the Customer and the Company are governed by French law.

For all disputes arising in connection with these general conditions of sale, including those relating to their validity, interpretation, execution or resolution, only the French courts will have jurisdiction.

13. Withdrawal

The manufacture of graphic creations entrusted by the customer to Cartoon Toi is analyzed as the supply of goods made according to the consumer's specifications or clearly personalized, the Customer cannot claim to exercise a right of withdrawal in accordance with the provisions of article L. 221-28, 3° of the Consumer Code.

Consequently, any right of withdrawal for the benefit of the Customer is therefore excluded in this case, unless the parties have agreed otherwise.